Online Flower Delivery Kings Cross - Terms & Conditions

Introduction

Welcome to Kings Cross Florist. These Terms & Conditions govern your use of our online flower delivery services, available throughout Kings Cross and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not accept these terms, you should not use the website or request our services.

Order Process

To place an order for flower delivery from Kings Cross Florist, follow the instructions provided on our website. All product descriptions, images, and prices are intended as accurate representations; however, flower varieties, colours, and arrangements may vary due to seasonal availability and individual florist styles.

When you submit an order, you will receive a confirmation email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order. Acceptance occurs when your order has been processed, payment has been received, and your order is dispatched. Kings Cross Florist reserves the right to refuse or cancel any order due to availability, payment issues, or suspected fraud.

Please ensure that you provide complete and accurate delivery details. Incomplete, incorrect, or unclear details may lead to delays or failed deliveries, for which Kings Cross Florist will not be liable.

Product Availability and Substitution Policy

Kings Cross Florist makes every effort to fulfil orders as closely as possible to the descriptions and photographs on our website. However, as flowers are seasonal and subject to market availability, substitutions may occasionally be necessary to ensure timely delivery. Substitutions will always be of equal or greater value, and we strive to maintain the style, theme, and colour scheme of your chosen arrangement.

If you do not wish for substitutions, please indicate this at checkout. However, please note that indicating 'no substitutions' may impact our ability to fulfil your order as requested or within desirable delivery timeframes.

Pricing and Payment

All prices for products and delivery services are stated in Pounds Sterling (GBP) and include VAT unless otherwise stated. Prices are subject to change without notice but will not affect orders already confirmed.

Payment must be made in full at the time of ordering, using one of the payment methods accepted on our website. We use trusted third-party payment processors to handle transactions securely. Your financial information is not stored on our servers.

Orders will not be processed or dispatched until payment is received in full.

Delivery Policy

Kings Cross Florist provides reliable flower delivery services across Kings Cross and nearby areas. Delivery charges may vary depending on the location and will be displayed at the checkout before you complete your purchase.

We endeavour to deliver orders on your chosen date. However, delivery times are approximate and cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, or Christmas. We are not responsible for unavoidable delays outside our control.

If the recipient is unavailable at the delivery address, our driver may leave the flowers in a secure location, with a neighbour, or return them to the shop for collection. In such cases, a delivery note will be left, and you or the recipient will be responsible for arranging re-delivery or collection.

Orders for same-day delivery are accepted subject to cut-off times stated on our website. Orders placed after the cut-off may be delivered the following day.

Order Amendments & Cancellations

If you wish to amend or cancel an order, please contact us as soon as possible. We will do our best to accommodate changes, but orders that have already been prepared, dispatched, or delivered cannot be amended or cancelled.

For perishable items such as flowers, your statutory right to cancel does not apply once production has begun or the item has been dispatched. In accordance with the Consumer Contracts Regulations 2013, non-perishable items may be cancelled within 14 days of receipt, provided they are returned in unused, saleable condition.

Refunds and Returns

Should there be any issues with your order, such as damaged items or incorrect products, please inform us within 24 hours of delivery. We may request photographic evidence to process your complaint. Where justified, we will arrange a replacement, refund, or alternative solution at our discretion.

Due to the perishable nature of our products, we are unable to accept returns of floral arrangements unless faulty or not as described.

Customer Responsibilities

It is your responsibility to ensure that all details provided when placing an order are correct, including delivery information and the selection of products. Kings Cross Florist is not liable for any losses resulting from inaccurate or incomplete order details.

Upon receipt, it is the customer’s responsibility to ensure flowers are cared for in accordance with the care instructions provided. We cannot accept responsibility for deterioration resulting from incorrect handling or delayed recipient collection.

Personal Messages and Gift Cards

You may choose to include a personal message with your flower delivery. Kings Cross Florist reserves the right to refuse to send or remove any message that contains language which is offensive, defamatory, discriminatory, or otherwise deemed inappropriate.

Promotions, Discounts, and Vouchers

From time to time, Kings Cross Florist may offer promotional codes, discounts, or gift vouchers. These are subject to specific terms and are not transferable, cannot be redeemed for cash, and cannot be used in conjunction with any other offer unless otherwise stated. We reserve the right to withdraw offers at any time without notice.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits the liability of Kings Cross Florist for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

To the extent permitted by law, Kings Cross Florist shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or goodwill, arising from your use of our website or flower delivery services, even if advised of the possibility of such damages.

Our total liability to you in respect of any losses arising in relation to a confirmed order shall not exceed the amount paid for the order.

Intellectual Property

All content on the Kings Cross Florist website—including text, images, logos, and arrangements—remains the intellectual property of Kings Cross Florist or its licensors. You may not copy, reproduce, or distribute site content without written permission.

Privacy and Data Protection

Your privacy is important to us. Kings Cross Florist will process your personal data in accordance with our Privacy Policy and in compliance with applicable UK Data Protection laws. We will only use your information for the purposes of processing your orders and, where consent is given, for marketing Kings Cross Florist products and services.

Events Outside Our Control

Kings Cross Florist will not be liable or responsible for any failure to perform, or delay in performance, of any of our obligations under these Terms & Conditions caused by events outside our reasonable control (Force Majeure), including but not limited to natural disasters, strikes, transportation disruptions, or public holidays.

Severability

If any part of these Terms & Conditions is determined to be unlawful or unenforceable for any reason, such provision shall be deemed severed and will not affect the validity or enforceability of the remaining provisions.

Changes to These Terms

Kings Cross Florist reserves the right to amend these Terms & Conditions from time to time. Any changes will be published on our website with immediate effect. Your continued use of the site and our services following such changes constitutes acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. In case of a dispute, both parties agree to submit to the exclusive jurisdiction of the English courts.

Applicability of Terms

These Terms & Conditions apply to all customers ordering online flower delivery from Kings Cross Florist in Kings Cross and the surrounding areas. By placing an order, you confirm that you understand and accept these terms.

Contact Information

Should you have any questions or require clarification regarding these Terms & Conditions, please use the contact form on our website to reach out to us. We welcome feedback and will do our best to respond promptly.

Thank you for choosing Kings Cross Florist for your online flower delivery needs in Kings Cross and nearby areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kings Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kings Cross.

For assistance with orders, returns or account queries, please fill out the Contact Us form.