Returns & Refunds at Kings Cross Florist
Our Fresh Flowers Guarantee in Kings Cross
At Kings Cross Florist, we are dedicated to delivering only the freshest flowers to our valued customers in the Kings Cross area. As a trusted local florist, we serve households, workplaces, and local businesses with passion and professionalism. All our arrangements are crafted on the day of delivery to maintain exceptional freshness. Our Fresh Flowers Guarantee means that you receive flowers in peak condition, with vibrant colours and lasting beauty.
Damaged-On-Arrival Policy
Your satisfaction is our priority. Every bouquet is carefully packaged and transported to ensure safe delivery. In the unlikely event that your flowers arrive damaged, wilted, or not up to our high standards, please contact us on the same day of receipt. To help us resolve the issue quickly, we may request a photo of the damaged flowers for assessment and record-keeping. Reporting damages promptly ensures we can offer you the best resolution possible.
Freshness Window
We guarantee the freshness of your flowers for a minimum of 3 full days from the day of delivery, provided they are properly cared for in a vase with fresh water and kept in suitable conditions (away from direct sunlight and extreme temperatures). Our guarantee reflects our confidence in the quality of our blooms and gives you peace of mind when ordering with us. If your order does not meet this expectation, we will investigate and offer a suitable solution.
Refund and Replacement Options
If your order falls short of our Fresh Flowers Guarantee, or if flowers are damaged on arrival, we offer flexible solutions to ensure you are satisfied with your purchase. Depending on the circumstances, we provide these options:
- Full or partial refund: If the issue is significant and cannot be resolved, we’ll return your payment in full or partially, as appropriate.
- Free replacement delivery: As a gesture of goodwill and commitment to excellent service in Kings Cross, we’ll send a fresh replacement bouquet as soon as possible.
- Store credit: If preferred, you can choose store credit for a future purchase with us.
Our customer care team will help you select the best option based on your unique situation.
Complaints Process
Your feedback is important to us. If you have any concerns or complaints regarding your order, please reach out to our team within 48 hours of receiving your flowers. Kindly provide details about your order and the nature of your complaint. Our staff will investigate the matter promptly and keep you informed throughout the process. Resolution typically occurs within 2 business days, as we want all our Kings Cross customers to feel confident and happy with their experience.
Trusted Local Florist in Kings Cross
Kings Cross Florist is proud to be your local flower shop, committed to serving our fellow homes and businesses nearby. Our reputation is built on trust, quality, and outstanding customer service. From the moment you order to the safe delivery of your blooms, we strive to make every step seamless and worry-free. Thank you for choosing us as your destination for fresh flowers in Kings Cross.
